Jüulio™ Platform Terms of Use, Terms and Conditions, and End-User License Agreement

1.1 Agreement

These Terms apply whenever you:

• create or use a Jüulio™ account;
• log in to or use any Jüulio™ web or mobile application;
• install, download, access, or use any Jüulio™ software;
• connect a third-party integration to Jüulio™;
• use a Jüulio™ booking page, customer portal, invoice page, payment page, quote page, demo-booking page, or contact form;
• use a managed website, hosted page, or domain powered by Jüulio™;
• use Jüulio™ APIs, communications features, reporting features, automation features, or AI-powered features; or
• otherwise access or use any part of Jüulio™.

Your acceptance may occur by clicking to accept, checking a box, creating an account, logging in, connecting an integration, installing or using a mobile application, submitting information through a Jüulio™ page, or otherwise accessing or using Jüulio™.

1.2 What These Terms Cover

These Terms govern Jüulio™ as a unified platform, including business-facing and customer-facing features. Jüulio™ may include, without limitation:

• customer relationship management, contacts, and lead tracking;
• appointment scheduling, calendars, reminders, and public booking;
• estimates, invoices, receipts, payment collection, and customer portals;
• employee management, timekeeping, timesheets, task tracking, and payroll-related features;
• inventory, vendors, files, reports, analytics, and search;
• customer communications by text message, email, voice, or in-app workflows;
• AI-powered support, assistance, summaries, drafts, and automation features;
• public quote, intake, contact, demo-booking, or lead-capture workflows;
• managed websites, portals, hosted pages, and custom-domain experiences;
• mobile features such as location-aware timekeeping, push notifications, widgets, live activities, camera access, and local device integrations; and
• APIs, webhooks, sync jobs, rate limiting, abuse prevention, telemetry, logging, indexing, and related operational services.

1.3 Separate Agreements

If you have a separate signed master agreement, order form, data processing addendum, or enterprise schedule with Jüulio™, that separate agreement controls to the extent of any direct conflict, but only for the subject matter it expressly covers.

1.4 End-Customer and Visitor Use

Some Jüulio™ features are intended for end customers, visitors, leads, prospects, or other non-subscriber users interacting with a business through Jüulio™. Those persons are still subject to the provisions of these Terms that reasonably apply to customer-facing use, including Sections 1, 3, 7, 8, 9, 10, 11, 12, 14, 15, 17, 18, 19, 20, 22, and 23.

2.1 Minimum Age

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account or use Jüulio™ as an account holder or authorized user.

2.2 Business and Professional Use

Jüulio™ is intended primarily for business and professional use. If you permit employees, contractors, or end customers to use Jüulio™, you are responsible for ensuring that their use complies with these Terms and applicable law.

2.3 Authority to Bind

If you accept these Terms on behalf of a business or organization, you represent and warrant that you are authorized to bind that entity and its affiliates or locations that use Jüulio™ under your account structure.

2.4 Compliance With Law

You may use Jüulio™ only in compliance with applicable laws, regulations, card-network rules, platform rules, and third-party service requirements.

For purposes of these Terms:

• "Account" means the Jüulio™ account, organization, workspace, tenant, profile, or similar record through which Jüulio™ is accessed or administered.
• "AI Services" means any feature that uses machine learning, large language models, predictive systems, generative AI, conversational tools, automated summaries, automated drafting, or similar automated decision-support functionality.
• "Authorized User" means an employee, contractor, representative, or other person that you authorize to access Jüulio™ through your Account.
• "Business User" means a subscriber or other business customer using Jüulio™ for operational, commercial, or professional purposes.
• "Content" means text, images, audio, video, files, records, communications, prompts, responses, notes, pricing data, customer data, business data, and any other information submitted to, stored in, processed by, or generated through Jüulio™.
• "Customer Data" means personal data, business records, operational records, communications, files, and other information that you or your end customers submit to Jüulio™ in connection with your use of the Services.
• "End Customer" means a customer, client, patient, guest, prospect, lead, or other third party interacting with a Business User through Jüulio™, including through public pages, portals, invoices, payment flows, forms, messages, or bookings.
• "Jüulio™" or "Services" means the Jüulio™ platform and all related websites, applications, APIs, public pages, hosted pages, portals, software, managed website services, AI Services, support tools, communications tools, and related services made available by Juulio LLC.
• "Managed Website" means a website, page, portal, or hosted digital property that Jüulio™ provisions, hosts, manages, secures, supports, or operates for or with you, including content management system environments, subdomains, custom domains, customer portals, booking pages, and public forms.
• "Mobile App" means any Jüulio™ application distributed for phones, tablets, handhelds, or similar devices, whether through an app store, enterprise distribution, or other authorized method.
• "Public Page" means a Jüulio™ page, website, form, portal, widget, or hosted workflow accessible without logging in through your internal account, including booking pages, quote pages, payment pages, portals, demo-booking pages, and contact pages.
• "Sensitive Data" means information that is subject to heightened legal or contractual restrictions, such as full payment card numbers, government identification numbers, bank account credentials, health information, biometric identifiers, precise location histories, minors' data, or similar regulated data, except where Jüulio™ expressly provides a designated feature for such data and you are authorized to use it.
• "Third-Party Services" means services, software, networks, infrastructure, APIs, app stores, platforms, processors, providers, or content supplied by third parties and used with or through Jüulio™, including payment processors, BNPL providers, SMS providers, email providers, cloud providers, domain or CMS providers, app stores, map providers, AI providers, and accounting providers.

4.1 General Service Description

Jüulio™ is an integrated business operations platform. Depending on your plan, configuration, device, location, and enabled modules, Jüulio™ may allow you to:

• manage contacts, leads, customers, notes, reminders, files, and communications;
• schedule appointments, jobs, inspections, estimates, demos, intake, and follow-up activities;
• create, send, receive, and manage invoices, estimates, receipts, quotes, expenses, payments, credits, and related records;
• operate customer portals, booking pages, payment pages, estimate pages, or hosted pages;
• manage inventory, vendors, orders, tasks, projects, timesheets, employee clocks, and workforce activity;
• collect payments in person or remotely using supported devices, links, terminals, or integrated payment tools;
• use mobile features to capture activity, photos, time logs, task data, or location-based compliance data;
• generate reports, dashboards, analytics, search results, and operational summaries;
• connect integrations for payments, messaging, email, accounting, cloud storage, AI, and other workflows;
• use AI-powered features for assistance, support, drafting, search, classification, summarization, or automation; and
• publish, host, or manage customer-facing pages or websites through Jüulio™.

4.2 Feature Availability

Not all features are available to all users at all times. Feature availability may depend on:

• your subscription tier or contract;
• enabled modules or integrations;
• device type and operating system;
• geographic region;
• payment-processor or third-party eligibility;
• security, abuse, or risk controls; and
• ongoing product availability or maintenance.

4.3 Internal and Background Operations

Jüulio™ may use background jobs, indexing, caching, search pipelines, message queues, webhooks, telemetry, sync processes, rate limits, CAPTCHAs, abuse-prevention controls, fraud-prevention controls, session controls, or related operational mechanisms to operate, secure, support, and improve the Services.

5.1 Registration

You must provide accurate, current, and complete registration, billing, and contact information, and you must keep that information updated.

5.2 Credentials and Authentication

You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your Account, except to the extent caused by our breach of these Terms or failure to use commercially reasonable security measures.

5.3 Authorized Users

You may permit Authorized Users to access Jüulio™ if allowed by your plan. You are responsible for:

• assigning appropriate permissions;
• removing access when no longer needed;
• ensuring Authorized Users comply with these Terms; and
• all acts and omissions of your Authorized Users.

5.4 Security Obligations

You must promptly notify us at admin@juulio.com if you suspect unauthorized access, credential compromise, account takeover, or security abuse involving your Account.

5.5 Verification and Eligibility Checks

Certain features, especially payments, payouts, financial services, or risk-sensitive features, may require identity, business, tax, fraud, or account verification through us or Third-Party Services. You agree to provide requested information truthfully and promptly.

5.6 Account Refusal or Restriction

We may reject an Account, limit features, or suspend access if we reasonably believe there is fraud, legal risk, sanctions risk, abuse, false information, card-network risk, security risk, or other material risk to Jüulio™, our users, or Third-Party Services.

6.1 Plans and Ordering

Jüulio™ may be offered on a subscription, transaction-fee, usage-based, enterprise, pilot, beta, or promotional basis. Your pricing and feature entitlements are determined by your applicable order flow, checkout page, pricing page, in-app billing screen, order form, or separate written agreement.

6.2 Billing Authorization

You authorize Jüulio™ and our payment processors to charge your selected payment method for subscription fees, usage fees, transaction-related fees, taxes, and other amounts you owe under these Terms or your applicable order flow.

6.3 Billing Cycle

Unless otherwise stated, recurring fees are billed in advance on a monthly or annual basis. Usage-based, transaction-based, or overage fees may be billed in arrears or deducted as disclosed in your pricing materials or in-product experience.

6.4 Taxes

Fees do not include taxes unless expressly stated otherwise. You are responsible for all applicable sales, use, value-added, excise, telecommunications, digital-services, or similar taxes, duties, and levies, other than taxes based on our net income.

6.5 Trials, Credits, and Promotions

We may offer trials, credits, discounts, promotional pricing, or pilot access. Unless we expressly state otherwise:

• promotional pricing is temporary;
• credits have no cash value;
• unused credits may expire;
• trials may convert automatically to paid service if disclosed at signup; and
• we may modify or discontinue promotional offers at any time, subject to applicable law.

6.6 Refunds

Except as required by law or expressly stated in writing by Jüulio™, fees are non-refundable. If you believe we billed you incorrectly, you must notify support@juulio.com within 30 days after the charge date.

6.7 Nonpayment

If payment is overdue, declined, reversed, or disputed, we may:

• retry the charge;
• suspend or limit features;
• revoke access to paid modules;
• withhold new activations or exports;
• charge any lawful collection costs; and
• terminate your Account in accordance with Section 17.

6.8 Plan Changes

Upgrades may take effect immediately. Downgrades or cancellations may take effect at the end of the current billing cycle unless we state otherwise at the time of change.

6.9 App Store Billing

If you purchase or renew through Apple, Google, or another app store, that store's billing terms also apply. We do not control app-store billing policies, refunds, or renewal settings.

7.1 Payment Facilitation

Jüulio™ may provide payment acceptance, payment links, invoice payment pages, card-present flows, wallet acceptance, terminal flows, tap-based acceptance, or related payment functionality through Third-Party Services such as Stripe or similar processors.

7.2 Your Merchant Responsibility

You are solely responsible for:

• the goods, services, appointments, or obligations you offer or fulfill;
• the amount, description, and tax treatment of each charge;
• refunds, returns, chargebacks, and customer disputes;
• your compliance with card-network rules and payment laws; and
• your compliance with any fee, surcharge, tip, installment, or consumer-disclosure requirements.

Jüulio™ is not the seller of your goods or services and is not a party to your customer transactions unless expressly stated in a separate written agreement.

7.3 Connected Accounts and Payment Providers

If Jüulio™ requires a connected payment account, you authorize Jüulio™ and the processor to share information needed to activate, operate, support, reconcile, secure, and audit those payment features. Your use of those features is also subject to the applicable processor's terms.

7.4 Payouts and Holds

Payout timing, reserves, holds, delayed settlements, rolling reserves, and verification requirements are determined by the applicable payment provider, not by Jüulio™. Jüulio™ is not liable for a provider's payout delays, reserve decisions, or account restrictions.

7.5 Chargebacks and Payment Disputes

You are responsible for chargebacks, retrieval requests, processor assessments, customer disputes, and supporting evidence. Jüulio™ may provide tools to help you respond but is not the adjudicator of any payment dispute.

7.6 Buy Now, Pay Later

Jüulio™ may make available installment or BNPL options through Third-Party Services such as Affirm, Afterpay, Klarna, Stripe, or successor providers. Any financing agreement is between the end customer and the BNPL provider. You are responsible for complying with applicable advertising, consumer-finance, disclosure, pricing, and refund requirements.

7.7 Pricing Adjustment and Fee-Recovery Tools

Jüulio™ may provide tools that help you configure pricing, fees, tips, surcharges, discounts, service charges, installment schedules, or payment allocations. Those tools are operational tools only. You are solely responsible for:

• whether and how you use them;
• compliance with state, federal, local, card-network, and platform rules;
• accurate customer disclosures;
• tax treatment; and
• whether displayed totals are lawful and accurate.

7.8 Card Data

Unless expressly stated otherwise, payment card data is collected and processed by designated payment providers and not stored by Jüulio™ in raw full-card-number form.

8.1 Communications Features

Jüulio™ may enable you to send or trigger transactional, service, reminder, appointment, invoice, support, follow-up, or marketing communications by SMS, MMS, email, voice, push notification, in-app notification, or similar channels.

8.2 Your Consent Obligations

You are solely responsible for obtaining, recording, and maintaining all consents, notices, disclosures, and opt-in records required for your communications. This includes compliance with, as applicable:

• the Telephone Consumer Protection Act (TCPA);
• telemarketing and prerecorded-message laws;
• CAN-SPAM, CASL, and similar email laws;
• state consumer-protection and privacy laws;
• carrier rules;
• provider terms; and
• marketing and advertising laws.

8.3 Opt-Out and Revocation

You must honor revocation and opt-out requests promptly. If Jüulio™ provides built-in support for unsubscribe or STOP-based workflows, you must not bypass or disable legally required opt-out functionality.

8.4 Prohibited Messaging Practices

You may not use Jüulio™ to:

• send unlawful telemarketing or unsolicited bulk messaging;
• use purchased, scraped, or unlawfully obtained contact lists;
• spoof identities, sender names, phone numbers, or domains;
• send deceptive, harassing, abusive, or fraudulent communications;
• evade provider throttling, filtering, or enforcement; or
• use AI-generated messages without appropriate human review when legally or commercially necessary.

8.5 Provider Enforcement

We or our providers may throttle, filter, block, quarantine, suspend, or terminate communications features at any time if required by law, carrier policy, provider policy, risk management, abuse prevention, or content restrictions.

8.6 Jüulio-Owned Marketing Pages

If a person submits information directly to a Jüulio™-owned page for demo booking, contact requests, or similar inquiries, Jüulio™ may use that information to respond, schedule, route, follow up, operate the workflow, and market our services in accordance with Privacy Policy and applicable law.

9.1 AI Features

Jüulio™ may include AI Services that generate or assist with:

• answers, summaries, and explanations;
• drafts of customer communications;
• support guidance;
• suggestions, search, categorization, or intent recognition;
• reports, analytics, or operational summaries;
• workflow assistance and task support; and
• other automated or semi-automated outputs.

9.2 AI Output Limitations

AI outputs may be inaccurate, incomplete, outdated, misleading, biased, offensive, or inappropriate for your use case. AI outputs are provided for convenience only and are not guaranteed to be correct.

9.3 Human Review Required

You are solely responsible for reviewing and validating AI-generated or AI-assisted content before you:

• send it to a customer, prospect, employee, or third party;
• rely on it for business, tax, legal, accounting, safety, HR, credit, or compliance decisions;
• use it to calculate money owed, pricing, or financial treatment; or
• take action that may materially affect a person's rights, obligations, or eligibility.

9.4 No Professional Advice

AI Services do not constitute legal, tax, accounting, medical, employment, safety, engineering, repair, financial, insurance, or other professional advice.

9.5 AI Inputs and Sensitive Data

You must not input or submit unnecessary Sensitive Data into AI Services. If you choose to submit Sensitive Data, you represent that you are authorized to do so and that doing so complies with law and your own privacy obligations.

9.6 Third-Party AI Providers

AI Services may use Third-Party Services, including OpenAI or successor providers, to process prompts, context, files, or related metadata in order to provide the feature. Your use of AI Services is subject to the limitations, risks, and provider dependencies described in these Terms.

9.7 Restricted AI Uses

You may not use AI Services to generate or facilitate:

• unlawful, infringing, harassing, deceptive, or discriminatory content;
• spam or fraudulent outreach;
• impersonation or deepfake-style deception;
• fully automated decisions that violate law;
• unsafe operational instructions without competent review; or
• content designed to evade safety, moderation, or lawful restrictions.

10.1 Customer-Facing Features

Jüulio™ may provide customer-facing features such as:

• booking pages;
• payment pages;
• estimate or invoice pages;
• customer portals;
• quote-request pages;
• file-upload or intake pages;
• demo-booking or contact pages;
• managed websites;
• hosted pages on Jüulio™ domains; and
• hosted pages on your custom domains.

10.2 Your Relationship With End Customers

You, and not Jüulio™, are responsible for your relationship with end customers, including:

• the goods or services you offer;
• pricing, taxes, refunds, and fulfillment;
• customer service;
• consumer disclosures;
• notices and policies displayed to end customers;
• handling complaints and disputes; and
• compliance with consumer-protection laws.

10.3 Jüulio™ as Platform Provider

Unless a separate written agreement expressly says otherwise, Jüulio™ acts only as a technology provider and facilitator and is not a party to the underlying transaction, appointment, contract, repair, sale, service relationship, or customer obligation between you and any end customer.

10.4 Managed Website Responsibilities

If Jüulio™ hosts, provisions, or manages a website, portal, or page for you:

• you remain responsible for the content you publish or approve;
• you remain responsible for legal notices, privacy disclosures, cookie banners, accessibility, advertising claims, and marketing compliance;
• you remain responsible for DNS settings, domain ownership, registrar compliance, and third-party content you add;
• you remain responsible for your theme, plugin, widget, script, tracker, and embed choices, unless we expressly manage them for you; and
• you remain responsible for compliance with any laws applicable to your industry or location.

10.5 Security Controls for Managed Websites

We may, in our sole discretion, apply or enforce security, stability, or abuse-prevention controls to Managed Websites, including:

• patching or updating platform components;
• requiring or preserving security plugins or controls;
• limiting, removing, or disabling risky plugins, scripts, or themes;
• restricting access for abuse or attack mitigation;
• enabling web application firewall, anti-bot, anti-spam, or CDN tools; and
• placing a site or page into maintenance or restricted mode where reasonably necessary.

10.6 Exports and Deprovisioning

Subject to Section 17, we may make reasonable efforts to provide exports of website content or customer-facing records after termination if requested within the applicable export window. We are not required to provide our proprietary infrastructure, orchestration layers, security tooling, or software components.

11.1 License to Mobile Apps

Subject to these Terms, Jüulio™ grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use our Mobile Apps in object-code form on compatible devices you own or control, solely for your internal business use or other authorized use of Jüulio™.

11.2 Device Permissions

Depending on the feature set you use, Jüulio™ may request access to:

• location data;
• background location or motion-related activity;
• push notifications;
• camera and photos;
• files and uploads;
• contacts, if you choose to import or use them;
• Bluetooth, NFC, or similar device capabilities;
• widgets, live activities, lock-screen surfaces, or notification surfaces; and
• local storage, secure storage, or biometric-unlock features supported by your device.

You are responsible for granting, denying, or revoking device permissions through your device settings.

11.3 Location-Based Features

If you enable or use location-based features, Jüulio™ may use current or periodic location data to operate features such as timekeeping restrictions, employee clocking, eligibility checks, or compliance rules configured by your organization. Some features may continue to check location in the background while enabled and permitted by your device settings.

11.4 Device-Surface Features

Jüulio™ may display limited information on your device through notifications, widgets, live activities, lock-screen surfaces, or similar system features. You are responsible for your device privacy settings and for protecting any device that may display such information.

11.5 App Store Terms

If you download a Mobile App from Apple, Google, or another app store:

• your use must comply with the applicable app store usage rules;
• the app store is not responsible for support, maintenance, or claims relating to the Mobile App except as required by law; and
• the app store and its affiliates are third-party beneficiaries of the Mobile App license provisions in these Terms.

11.6 Compatibility and Updates

We do not guarantee that Mobile Apps will function on all devices, operating systems, or versions. You agree to install updates, patches, and security releases when reasonably required for safe and supported use.

12.1 General

Jüulio™ depends on or interoperates with Third-Party Services. Those services may include, without limitation:

• payment processors and BNPL providers;
• SMS, voice, and email providers;
• cloud hosting and infrastructure providers;
• AI providers;
• accounting and financial software providers;
• content management systems and website tools;
• app stores;
• map, geolocation, telephony, or communication providers; and
• domain, registrar, security, analytics, or support providers.

12.2 Provider Terms

Your use of some Jüulio™ features may also require compliance with the terms, policies, technical requirements, or eligibility rules of the applicable Third-Party Services.

12.3 Provider Dependence

Jüulio™ is not responsible for outages, delays, suspensions, data loss, denials, policy changes, eligibility changes, security incidents, pricing changes, or functionality changes caused by Third-Party Services.

12.4 Integration Changes

We may add, remove, replace, or modify Third-Party Services at any time. If a provider becomes unavailable, noncompliant, too risky, or commercially impractical, we may disable or replace the related feature.

13.1 Your Content

As between you and Jüulio™, you retain ownership of your Content, subject to the rights you grant under these Terms.

13.2 License to Jüulio™

You grant Jüulio™ a worldwide, non-exclusive, royalty-free license to host, use, copy, process, store, transmit, index, display, reformat, distribute, and create technical reproductions of your Content as necessary to:

• provide, maintain, secure, and support Jüulio™;
• operate requested features and integrations;
• generate outputs and reports;
• detect abuse, enforce policies, and comply with law;
• back up and restore systems;
• improve performance and reliability; and
• otherwise perform our obligations under these Terms and Privacy Policy.

13.3 Your Responsibilities for Content

You are solely responsible for your Content, including its legality, accuracy, completeness, permissions, rights clearance, and appropriateness for the intended use.

13.4 Jüulio™ Intellectual Property

Jüulio™ and its licensors own all rights, title, and interest in and to Jüulio™, including the software, APIs, workflows, interfaces, design, trade dress, documentation, underlying technology, and all related intellectual property rights.

13.5 Feedback

If you provide suggestions, ideas, requests, enhancement proposals, corrections, or other feedback, you grant Jüulio™ a perpetual, irrevocable, worldwide, sublicensable, royalty-free right to use and exploit that feedback without restriction or compensation.

13.6 Aggregated and De-Identified Data

Jüulio™ may use de-identified, aggregated, or anonymized data derived from use of the Services for analytics, security, service improvement, benchmarking, capacity planning, and other lawful business purposes, provided that such data does not identify you or any individual as a practical matter.

13.7 Managed Website Content

If Jüulio™ provisions a Managed Website, your site content remains your Content. Jüulio™ retains ownership of its proprietary hosting environment, orchestration, integrations, security controls, templates, automations, code, and software components that are not part of your exported content.

13.8 Infringement Notices

We may remove or disable content that we believe infringes rights, violates law, or violates these Terms. We may also terminate repeat infringers.

14.1 Privacy Policy

Your use of Jüulio™ is also subject to Privacy Policy, which is incorporated into these Terms by reference.

14.2 Controller and Processor Roles

Unless otherwise stated in a separate written agreement:

• for your account, billing, support, contract, and direct commercial relationship with Jüulio™, Jüulio™ acts as a controller or business for its own purposes;
• for Customer Data that you submit to Jüulio™ to manage your business operations, communications, workforce, or customer relationships, you generally act as the controller or business and Jüulio™ generally acts as your processor or service provider;
• for visitors or prospects who submit data directly to Jüulio™-owned demo-booking, contact, or similar marketing pages, Jüulio™ generally acts as the controller or business for that data; and
• Jüulio™ may also act as a controller or business for security, fraud prevention, abuse prevention, legal compliance, service analytics, and internal operations.

14.3 Security Measures

We use commercially reasonable administrative, technical, and organizational measures designed to protect Jüulio™ and Customer Data. No system is completely secure, and we do not guarantee absolute security.

14.4 Your Security Responsibilities

You are responsible for:

• managing user permissions and credential security;
• enabling multi-factor authentication where appropriate;
• securing your devices, browsers, and networks;
• exporting critical records when needed;
• avoiding storage of unnecessary Sensitive Data in free-text fields or unsupported areas;
• vetting third-party scripts, themes, plugins, and integrations you enable; and
• promptly reporting suspected incidents.

14.5 Sensitive Data Restrictions

Unless Jüulio™ expressly provides a designated feature and you are legally authorized to use it, you may not use Jüulio™ to store or transmit Sensitive Data such as full card numbers, full bank credentials, government ID numbers, protected health information, minors' data, or precise location histories beyond what is necessary for a supported feature.

14.6 Subprocessors and Providers

We may use subprocessors, cloud providers, communications providers, AI providers, payment providers, support providers, and other Third-Party Services to operate Jüulio™.

14.7 Data Location

Jüulio™ is designed primarily for use in the United States, and data may be stored or processed in the United States or other locations where our providers operate.

14.8 Retention and Deletion

We retain data for as long as necessary to provide the Services, comply with law, resolve disputes, enforce agreements, maintain backups, and support legitimate business operations. Deletion may be delayed by backups, legal holds, provider retention cycles, or technical limitations.

14.9 Incident Response

If we determine that a security incident affecting your data requires notice to you under applicable law, we will provide notice consistent with legal requirements and our incident-response practices.

14.10 Special Terms

If you require a data processing addendum, custom retention terms, or other privacy or security addenda, contact us before using Jüulio™ for those regulated purposes.

15.1 Compliance

You are solely responsible for complying with all laws, rules, regulations, and industry obligations applicable to your use of Jüulio™, your business, your customer interactions, your payments, your workforce practices, and your content.

15.2 Prohibited Uses

You may not, and may not allow others to:

• use Jüulio™ for unlawful, fraudulent, deceptive, abusive, or harmful conduct;
• infringe or misappropriate intellectual property or privacy rights;
• send spam or unlawful marketing communications;
• scrape, probe, reverse engineer, benchmark, copy, or exploit Jüulio™ beyond permitted use;
• bypass authentication, rate limits, security controls, or abuse-prevention controls;
• upload malware, exploit code, or other harmful content;
• use Jüulio™ to stalk, harass, threaten, or discriminate unlawfully;
• use Jüulio™ to make unlawful automated decisions or determinations;
• resell, sublicense, or provide Jüulio™ as a service bureau without written permission;
• store or process data that Jüulio™ is not designed or authorized to handle; or
• interfere with Jüulio™ or any related systems, providers, or users.

15.3 End-Customer Responsibilities

You are solely responsible for:

• your end-customer relationships;
• the truthfulness of your listings, quotes, schedules, invoices, and customer messages;
• product and service fulfillment;
• pricing and consumer disclosures;
• returns, refunds, chargebacks, and complaints;
• employment and timekeeping compliance; and
• your own privacy notices and terms presented to your customers where required.

15.4 Enforcement

We may monitor, investigate, log, filter, restrict, suspend, remove, or disable access or content to enforce these Terms, protect Jüulio™, protect users, comply with law, or satisfy provider requirements.

16.1 Availability

Jüulio™ is offered on an "as available" basis. We do not guarantee uninterrupted availability or error-free operation.

16.2 Maintenance and Emergency Changes

We may perform scheduled or emergency maintenance, deploy patches, rotate credentials, restrict functionality, disable modules, or take other operational action to maintain security, compliance, or stability.

16.3 Support

Unless you have a separate written support commitment, we provide support on a commercially reasonable basis but do not guarantee response times, resolution times, or feature development.

16.4 Beta and Experimental Features

Some features may be labeled beta, pilot, preview, experimental, limited release, or similar. Those features may be incomplete, unstable, or subject to additional restrictions and may be discontinued at any time.

17.1 Term

These Terms begin when you first accept them or first use Jüulio™ and continue until terminated.

17.2 Termination by You

You may stop using Jüulio™ and cancel your subscription at any time, subject to your current billing cycle, app-store rules if applicable, and any non-cancelable term in a separate written agreement.

17.3 Suspension or Termination by Jüulio™

We may suspend or terminate your access immediately or on notice if:

• you breach these Terms;
• payment is overdue;
• we suspect fraud, abuse, or legal risk;
• a Third-Party Service requires suspension;
• continued service would create security, compliance, or reputational risk; or
• we discontinue the applicable Service, subject to any contrary written agreement.

17.4 Effect of Termination

Upon termination:

• your license to use Jüulio™ ends;
• your access may be disabled;
• outstanding amounts remain due;
• we may deactivate hosted pages, portals, or websites;
• connected Third-Party Services may stop syncing; and
• Sections that by their nature should survive will survive.

17.5 Data Export Window

Unless termination results from fraud, abuse, unlawful use, or severe security risk, we generally expect to provide a limited post-termination export window of up to 14 days upon request, subject to technical feasibility, outstanding payments, provider limitations, and verification of authority.

17.6 Managed Website Deprovisioning

Upon termination or deprovisioning of a Managed Website:

• hosted pages or domains may be disabled or removed;
• Jüulio™-controlled subdomains may be reclaimed;
• your custom-domain configuration becomes your responsibility;
• we may make reasonable efforts to provide exportable site content where feasible; and
• proprietary Jüulio™ infrastructure and software components need not be transferred.

17.7 Separate Third-Party Accounts

Terminating Jüulio™ does not automatically terminate your separate accounts with payment processors, domain registrars, app stores, email providers, or other Third-Party Services.

18.1 Changes to the Services

We may add, remove, enhance, replace, limit, or discontinue features, integrations, workflows, or modules at any time. We may also change technical requirements, eligibility standards, or feature availability by plan, region, device, or provider support.

18.2 Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will provide reasonable notice, typically by email, in-product notice, or posting an updated effective date.

18.3 Notice Period

For material adverse changes, we generally intend to provide at least 15 days' advance notice unless a shorter period is reasonably necessary for legal compliance, abuse prevention, security, or emergency operational reasons.

18.4 Prospective Application

Changes to these Terms apply prospectively from the stated effective date. If you do not agree to updated Terms, you must stop using Jüulio™ and cancel before the new Terms take effect.

18.5 Clear Notice for Material Data-Use Changes

Jüulio™ will not intentionally rely on hidden or silent changes to materially expand our rights to use previously collected data where applicable law requires clear notice, assent, or other additional steps.

19.1 As Is; As Available

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JÜULIO™ IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

19.2 No Implied Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

19.3 No Guarantee of Outcomes

We do not guarantee business outcomes, customer conversion, bookings, revenue, payment acceptance, timekeeping accuracy for legal purposes, legal compliance, tax treatment, chargeback outcomes, ranking, search performance, website performance, or AI accuracy.

19.4 Third-Party Services

We do not warrant the availability, legality, security, accuracy, or performance of Third-Party Services.

19.5 AI and Automation Disclaimer

AI outputs, automations, suggestions, summaries, classifications, and generated content may be wrong or inappropriate. You must verify them before use.

19.6 Security and Availability

No service is completely secure, error-free, or uninterrupted. We do not warrant that Jüulio™ will be free of downtime, delays, bugs, data loss, interception, or unauthorized access.

19.7 Device and Connectivity Dependency

Some features depend on internet access, mobile carriers, push-delivery systems, app stores, browsers, operating systems, device permissions, background processing, and device hardware. Those dependencies are outside our control.

19.8 Professional Advice Disclaimer

Jüulio™ does not provide legal, tax, accounting, medical, employment, safety, engineering, or other licensed professional advice.

20.1 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JÜULIO™, ITS AFFILIATES, AND ITS AND THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, BUSINESS INTERRUPTION, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF JÜULIO™ ARISING OUT OF OR RELATING TO JÜULIO™ OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

• THE TOTAL AMOUNTS YOU PAID TO JÜULIO™ FOR THE APPLICABLE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
• USD $100 IF YOU PAID NOTHING TO JÜULIO™ DURING THAT PERIOD.

20.3 Third-Party Services and Customer Transactions

Jüulio™ is not liable for:

• the acts or omissions of Third-Party Services;
• your transactions or disputes with end customers;
• your pricing, tax, employment, wage-hour, or consumer-law decisions;
• payment disputes, provider holds, or payouts handled by processors;
• website content you publish or approve; or
• content or actions taken by Authorized Users or end customers.

20.4 Exceptions

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

21.1 Your Indemnity

You will defend, indemnify, and hold harmless Jüulio™, its affiliates, and its and their owners, officers, directors, employees, contractors, licensors, and suppliers from and against any claims, actions, liabilities, damages, judgments, settlements, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

• your use of Jüulio™;
• your Content;
• your breach of these Terms;
• your violation of law or third-party rights;
• your customer transactions, pricing, marketing, communications, or employment practices;
• your use of AI outputs or automated workflows;
• your Managed Website or public-facing content; or
• acts or omissions of your Authorized Users.

21.2 Our IP Indemnity

Jüulio™ will defend you against a third-party claim that Jüulio™ as provided by us directly infringes that third party's U.S. intellectual property rights, and we will indemnify you against resulting damages finally awarded or agreed in settlement, provided that:

• you promptly notify us of the claim;
• we control the defense and settlement; and
• you reasonably cooperate.

This obligation does not apply to claims arising from your Content, your modifications, your combinations with third-party products, your failure to use updates, or your misuse of Jüulio™.

22.1 Governing Law

These Terms and all disputes arising out of or relating to Jüulio™ or these Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

22.2 Venue

The exclusive courts for any dispute arising out of or relating to Jüulio™ or these Terms are the state and federal courts located in Yuma County, Arizona, and each party irrevocably consents to those courts and waives any objection based on inconvenient forum.

22.3 Individual-Only Actions

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MASS, CONSOLIDATED, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING.

22.4 Attorneys' Fees

To the extent permitted by law, the prevailing party in any action arising out of or relating to these Terms is entitled to recover its reasonable attorneys' fees and costs.

23.1 Entire Agreement

These Terms, together with any incorporated policies and any applicable order form or separate written agreement, constitute the entire agreement between you and Jüulio™ regarding the subject matter addressed here.

23.2 Severability

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

23.3 No Waiver

Failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.

23.4 Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. Jüulio™ may assign these Terms without restriction in connection with a merger, acquisition, reorganization, sale of assets, financing, or similar transaction.

23.5 Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, fiduciary relationship, franchise, employment relationship, or agency relationship between the parties.

23.6 Force Majeure

Jüulio™ is not liable for delays or failures caused by events beyond our reasonable control, including outages, internet failures, cyberattacks, labor disputes, acts of government, pandemics, natural disasters, provider failures, or utility failures.

23.7 Export and Sanctions Compliance

You may not use Jüulio™ in violation of export controls, sanctions laws, or trade restrictions.

23.8 U.S. Government End Users

Jüulio™ is commercial computer software and related documentation and is provided with only those rights expressly stated in these Terms.

23.9 Headings; Interpretation

Headings are for convenience only and do not affect interpretation. The words "including," "include," and "for example" mean "including without limitation."

23.10 Language

The English-language version of these Terms controls. Any translation is provided only for convenience.

23.11 Third-Party Beneficiaries

Except as expressly stated in Section 11.5 for app-store beneficiaries, these Terms do not create any third-party beneficiary rights.

23.12 Notices

We may provide notices by email, in-product communication, public posting, or other reasonable method. Notices to Jüulio™ must be sent to holler@juulio.com or by certified mail to the address listed in Section 24, unless a separate written agreement provides otherwise.

Juulio LLC (dba Jüulio™)
2554 W. 16th St, #422
Yuma, Arizona 85364, USA

General Inquiries: holler@juulio.com
Support: support@juulio.com
Administrative: admin@juulio.com

WordPress® is a registered trademark of the WordPress Foundation. Jüulio™ is not affiliated with or endorsed by the WordPress Foundation or Automattic Inc.

By using Jüulio™, you acknowledge that you have read, understood, and agree to these Terms.